Call Centers Outsourcing Services & Solution

 Get the most reliable call center outsourcing services from Vcarecustomers. Our call center outsourcing solutions are managed by best professionals.

Call Center Services

 

Inbound call center services play an important role in customer retention and branding your product or company as it enhances customer satisfaction level. More number of happy customers more popular your business becomes and more business you get. Call center services shape the outlook of customers towards your brand so it is necessary to provide best call center services to your customer. Outsourcing call center services helps in acquiring expertise, skills and software that helps you to provide best customer services and remain ahead of your competitor.

VCare customers provide many inbound call center services that are essential for digital era customers to keep in touch with them.

·         Customer Care Support: - In digital era the customer wants immediate answer to their query, issue or doubt. The moment the customer need support they are likely to contact customer care center, here you need high level of customer satisfaction to address their requirement immediately and ensure they stay happy. VCC offers customer care support that immediately resolve the issue of your customer and happy customer will spread positive word for your brand.

·         Technical Support: - Technical Support is most in demand  call center services as every customer is not able to understand technical manuals and self-help pamphlet they need technical support to simplify the instruction and make the usage of product or services comfortable.Our technical support executive have technical knowledge with logical mindset to identify the issue and solve it.

·         Order Taking: - Order taking services is another important call center services to ensure that each and every customer is able to place the order easily. Our order taking agents fulfill the customer’s queries by answering to their questions about product features, payment gateways or website errors if it is online etc. It’s demand has been increased with e-commerce for maximizing order placement and enhance fulfilment rate.

VCC has a experience of a decade in delivering call center services. We work according to the requirements of our client’s business and provide 24×7 call center support.

 

 

Call Centers Outsourcing Services Vendors

 At, VCare Customers we offer a variety of call center outsourcing services available in different channels: phone, video, mobile apps, email, and live chat, in different languages.

Why are Call center services important for health care industries?

 VCC has best management staff specially trained for medical and health care customer services. We work in collaboration with our clients to provide accurate and fast services 

VCare Customers : Call Centers Outsourcing

Vcarecustomer is the best call center outsourcing service provider company in India, we are also offering customer care, order taking, technical support, and direct response call center service at affordable price.

Call Center Outsourcing Services

VCare Customers, outsourcing Call Center service provider in India helps in creating a consistently amazing customer care services.

Call Center Outsourcing Services Company

In modern times customer satisfaction is priority for the companies for customer retention and to make their product a brand. The prefer to outsource Call center services in India as here are many well established call center with world class infrastructural capabilities. Call Center outsourcing service provider offer customer support services using multi-channels. You can choose the most appropriate platform or platforms for your customers. VCare customers expert manager can help you in getting a most effective strategic plan for your business within your budget.

Our call center outsourcing services:-

Customer Care and Support: - Customer Care is about taking care of your customers by resolving their issues before and after purchasing your product.

Technical Support: - We resolve the technical problems of your customers regarding your product or services 24 hours a day, even when your business is closed.

Inbound Web Chat: - Outsourcing Web Chat call center services allow your customer to interact with expert live agents to resolve the problems in real time.

Catalog/Order Taking: - We have team of professionals to cater your customer by resolving their issues, taking their orders and dispatching it on right time. We also have experts who will convert your paper catalogs to online version by entering data accurately.

DRTV/Direct Response: - DRTV drives direct sales and revenues from TV, desktops, tablets and smartphone ads. Our live agents help in converting the prospects into customers through their extensive knowledge and expertise in convincing the caller for the product they called for.

VCare Customers, outsourcing call center service provider has the experience and knowledge of striking a chord between customers and your company. We deeply understand our clients need and blend technology solution with our professionals to brand your product.

Live Order Taking Service Call Center Enhance Convenience for Your Customers

The Live ordertaking call center services are highly in demand globally because companies want to provide convenience to the customers. Order processing call center has the technology and experience which helps the customers to place their order online.

According to marketing experts Outsourcing live order taking call center is a smart idea to have positive results by increasing the sales.

Get the answer of queries: Usually customers have queries before placing their order regarding the product or services. They have many questions in mind like the policies, services, guarantees and many more. Live agent of Vcare customers (VCC), order taking call center resolves the issues by clearing the doubts and guiding the customers through the sale.

Order Entry: Our order processing call center agents instantly place the order in the CRM system to ensure that there is no delay or any confusion in order processing. We make sure the customer receives the product or service on schedule.

Order Through omni-Channel: Customers may purchase the products or services through digital media, such as email, live chat, website, mobile app, or SMS/text. We provide the order taking services for your business, on any channel of communication it can be online or offline.

Post-Sale Support: After buying the product or service, sometimes customer still need such as for returning or exchanging the product, processing and technical support. We have technology and skills to handle post-sale customer support services to enhance customer experience with your product.

 Round-The-Clock Order Taking: Customers place the order when they are comfortable like after office hour .For the convenience of customer VCC, call center order taking services offers 24/7 live agent so that order for your product or service may not be missed because of the timings.

VCare customers offers best outsourcing order taking call center services with the recording of each call and access of data on any platform of your choice. We believe that your growth is our growth.

Customer Service vs Technical Support Service

Both services are inbound and focus on customer but in a different way. Customer services are necessary for every product where customers can get answers about their problems regarding the product and services but technical support services need to focus on technical issues and problems of the product and are generally required for electronic and mechanical goods.

What is Difference between Customer Support services and Technical Support services?

Professional Qualification: - The customer support agent can be a graduate from any field with a pleasant behavior and good communication skills. Whereas technical support requires engineers from electronic, mechanical, computer software, computer hardware, networking or technicians as per the requirement of the type of product with good communication skill to solve the queries of the caller regarding the technical issues.

Responsibility of representatives: - Customer support service agents answers the queries of the callers, find what they are looking for, take payment, take the responsibility of the problem, solve the issues, make the customer happy and helps in increasing sales. Technical support is different as they have to find out why something is not working and solve the problems. Mostly the problems are to be solved on the phone or web chat so they have to question the customer and find out the reason to fix it. This role needs a person who has knowledge with aptitude to reach to the problem to solve it.

Products or services: - Customer care and support service is widely used in every industry such as edibles, fashion, beauty products, pest controls, and insurance etc but tech support is only required by companies which deal in gadgets and software like computers, mobiles, cameras, vacuum cleaner, televisions, cameras, networking, software etc.

VCare Customers has the experience of providing both services. We hire engineers and technicians for the technical support services. We have the technologies with the backup power to provide smooth services without any trouble or delay. Our aim is customer’s satisfaction and building a strong relationship with them.

Hire Vcare Customers Call Center for Order Taking Services

Vcare customers have wide experience in order taking services for their clients. We provide customized order taking process from taking order to maintaining diary and customer care services to increasing sale services.

Vcare Call Center provides order taking services with the following benefits

· Experienced agents: - Vcare customer hire experienced order taking agents with the skills to handle the customer efficiently. We provide special training for your product to answer all the queries without any problems. Training builds confidence in them for the product or services you are providing.

· Flexibility: - We provide flexibility to handle volume fluctuations. Our technology and staffing system helps to maintain the high fluctuations too easily without any lose. We do not miss even single customer.

· CRM platform with cloud system: - We use cloud based technology for catalog order taking services and CRM platform for keeping record of each call.

· Save money: - We provide order taking services at reduced cost which increase your overall revenue. It saves your money from investing in infrastructure, technologies, software and billings. It also saves in hiring and training of staff. There is no requirement in maintaining expensive technology and updating it. Instead of paying salaries and spending money on other resources you have to only pay nominal fees to your call center provider for order taking process for only the work done for you.

· 24X7 hour availability: - We are available round the clock to provide services at the time which is convenient for you. You can hire us for seasonal, full-time, or part-time for your order taking process.

Vcare Customers provide 24X7 services with real time reporting for order taking services through cloud based system. We focus on lowering average handling time through training and quality monitoring to increase the performance. We deeply focus on building relationship with customers for up-selling and cross selling of products or services. We provide customized services that can fulfill your requirement and objective.

How Order Taking Services have changed Business and daily life of Customers?

Only Fittest of the fit can survive in today’s cut throat competition. With the evolution of technology one needs to shed their old ways of running business if they want to survive in the market. In digitalized world no one wants to take the pain of driving to the store, incur the expense of petrol and carry bags of goods. If you want to earn extra then you have to give something extra to your beloved customers. The facility of online order taking service is one such way of giving more utility to the customers.

Merits of Outsourcing OrderTaking services to a Call Center:

·         Simplifies your order management process: The customer placed their order from anywhere around the globe, proper entry is made in the software which is to be kept at the call centre office. Daily records are send via internet to the company containing entire details of the products ordered, customers, location, stage of order processing etc. The entire control will be in the hands of the company while the task of managing the records is performed by the order processing call center.

·         Round the clock:  24'7 Availability is a backbone of certain type of industries like banking, railways, food providers (restaurants), travel agency etc. The multinational companies that have established their branches in different countries need to be available for their customers round the clock due to the difference of time in different countries.

·         Managing the calls: - The management of calls in any type of business is very big challenge. The business organization staff's mind oscillates between doing regular job or to handle the call. The order taking service Call center render take the bag of burden of handling calls on their own shoulders that you were carrying so far and free up your time to do the task that you are best at.

Vcare customers has skilled order taking agents who have the ability to manage each customer efficiently. The Vcare customers has the technology which can handle the volume fluctuation from low to high and provide recording of each call to their clients. The Vcare customers is a cloud based call center that means you will get real time access of data with full knowledge of your work done without any falsehood. We believe in long lasting relationship with our clients.

Why companies need to invest in Outsource Customer Service Call Center?

The most important part of the business is customer’s satisfaction. By strategic marketing you can attract a lot of new customers but cannot retain them unless you provide them best possible services. The unsatisfied customers create negative impact in the market and spoil the image for the future prospects. So it is important to invest in Customer Care Services.

Some reasons for which for Outsource Customer Services

·       Saves time: - Every business needs strategy and time to run it smoothly and grow continuously. Outsourcing saves your precious time which you can easily devote to some other important business work.

·       Saves Money: - By outsourcing customer care services you can save huge amount that you will need to built and maintain in-house call center. You can choose cloud based call centers for total transparency of work done by agents and the pricing bill. You have to pay only the small amount of money for the work done for you by agents. If you have constraint budget you can outsource call center offshore to countries in eastern Asia which provides services at one-third rate form the countries like USA and UK.

·       Competition with big companies: - Outsourcing customer care services will provide big appearance of your company. It adds virtual assistance that built big image of your company in the mind of the prospects to visualize your company. The large and resourceful company builds confidence in customer to purchase your product or services and help in competing with big companies.

Vcare customers has the immense experience in providing customized customer care services to their clients through wide range of services including DRTV, Customer care and support services, inbound calling, live web chat and catalog order taking. You can have 24 hour support services with us at very reasonable rate.

Call Center Outsourcing helps in Increasing Customer Satisfaction Level

In the competitive market it is difficult to take care of each customer, so mostly the business industries outsource customer care call center services to have an expert help who can take good care of consumers. It saves their time and energy which they prefer to consume in core business to increase their ROI.

What is the importance of customer care and support services for your business?

Customers are the base of the company, no company can survive without customers, and satisfying customers are primary need of the organizations. The smart business men take good care of customers to retain them and build strong bonds with them. The satisfied consumers help in branding the company and generating new prospects for your businesses.

How outsourcing Call center helps in providing quality customer care services?

Call Centers has the experience of multi channel industries which give them chance of dealing with different types of people. These experiences help them to resolve the issues promptly without any fuss or hassle which increases the customer satisfaction level.

How outsourcing Call Center Company helps in saving money?

If you built in house Customer service center you have to invest in technology, infrastructure and hiring of staff but outsourcing provides you the facility of paying the fixed amount of money. The call center provides services at low rate because they can use the same infrastructure for number of industries at same time. Outsourcing offshore like India helps you to save more money than onshore call centers.

How Vcare customers take care of your customers?

Vcare Customers has immense experience with the cutting edge technology required to cater the customers to satisfy them and strengthen relationship with your company. Vcare Customers have skilled staff that works with dedication to create an impact of your brand in the callers mind and impress them with their behavior and foresightedness. You will get best services at affordable prices.

Call Center Outsourcing helps to build good Relationship between Customers and the Company

Call Center Outsourcing services are cost-effective way to provide customer support services that can be derived from the reduction in overhead and labor costs. Vcare customers outsourcing call center has an extremely good combination of technology and professionally strained staff to help you to satisfy your customers and build good relation, reputation, trust and loyalty among your customers.

The quality of a company to take care of your customer and satisfy them helps to grow even a small company into a big company. Vcarecustomers has the quality, skills, talent and experience you need for your pre-existing consumers and new prospects to provide them excellent care and support services.

Reason to outsource Vcarecustomers Call Center Company to build good relations with your customers

Wide range of services: - We provide wide range of customer services including live web chatting, DRTV, technical support services, inbound calling and customer care and support services for different needs of variety of persons.

Technology: - We help you to provide best services to your customer through our state-to –art technology. Our entire systems of call center is covered with back-up support of internet, power and other resources to provide free flow service to customer without any breakage or trouble which helps  to provide the quality services you are looking for your customer.

Language & Communication: - Our agents are proficient in English offer awesome effectiveness and precision to understand the customer’s problems and resolve them efficiently and build good relations with your customers.

Experienced agents: - We have skilled agents that have immense experience in resolving complex problems of customers. They listen to them carefully and solve the issue efficiently.

Vcarecustomers 24/7 hour services take best care of your customers to satisfy them and build along lasting trust for your company.

Importance of Investment in Outsourcing Customer Care Services

More you care, more customers you will gain

Customer satisfaction is among the top lines of smart companies to retain their customer and increase the growth of their company. Your business can escalate new heights if you care for your customer. 

Customer care provides following benefits:

·         Increase in customer retention and customer loyalty

·         Increase in verbal marketing and creates new chain

·         Branding the name of the company

·         Increase in purchase of other products of your company

·         Increase in ROI

Whereas unsatisfied customer is injurious for company’s growth:

·         Customers left and rarely comes back

·         Competitors gain profits

·         Negative marketing of your product

·         Decreased rate of growth

Survival without customer is impossible to fulfill the expectations of your customers so many service providers are hovering around customers. The call centers provide unconditional care form answering the phone call to handle daily needs of customers. The call center agents answer every inquiry and listen every complaints of caller and resolve the issues efficiently that inspires loyalty in a customer.

The outsourcing customer care service have the tools and technologies that offer comprehensive multi channel capabilities in a single platform, leverage customer data to personalize cross-channel interactions, and integrate contextual data into service interactions to provide customized services.

Call Center Outsourcing services are cost-effective way to provide customer support services that can be derived from the reduction in overhead and labor costs especially if it is offshore. Vcarecustomers outsourcing call center has an extremely good combination of technology and professionally trained staff to help you to increase your business to a height of a tower.

Reasons to choose Direct Response Call Center for your Businesses

DRTV Direct Response provides an opportunity to increase your revenue due its timing that capture the lead, impress the callers and satisfy them with their answers.

Direct Response Television (DRTV) campaigns launch successful retail campaigns that ask consumers to respond directly to the company. It encourages viewers to call or visit a website to make a purchase, register, rate the product, make an appointment, request more information or gather feedback. It helps to take your product to the next level because of its beneficial qualities of selling products and services, increase customer loyalty, build subscription bases and generate leads.

How DRTV Response Call center helps in your business?

DRTV Response call centers manage your customer support, sales, or order taking activity simultaneously which can increase your sales and impact your bottom line as your customer can communicate with a live agent in real time.

Direct Response Call Centers are well versed with the technology you require. The call centers are equipped to handle severe volume fluctuations.

Call centers have experience to broadcast campaign across major forms of media and have the knowledge and methodology to target specific group of people.

Direct response call center helps to meet the needs of today’s tech savvy market through the well planned strategy. It helps in branding the product by welcoming the viewers on shorter spot and guides them to the website, social media or chat on real time agents.

Vcare customer provides the best customer services by branding your name to increase your sales. They handle call volumes in an effective way to ensure your investment payoff. They have team of experienced staff to serve your customers at very reasonable rates you are looking for.

How Call Center Outsourcing services help in improving customer care services

Customer Care services is provided to satisfy the customer for pre and post purchase of the product. The customer care services help the consumer to ask their quest before purchasing the product, place their order or resolve their technical or non- technical issues after purchasing the product.

Customer Care services helps in branding your product, increasing number of satisfied customer, customer retention increases, creating new customer and increase in sales.

Vcarecustomers had played an important role in improving relations between customers and companies by building bridge between them. We provide inbound call services through multichannel including online and offline methodologies.

We provide wide range of services for customer care including Customer Care and Support, Catalog/Order Entry, DRTV/Direct Response, Technical Support, Inbound Web Chat.

How vcarecustomer call center outsourcing services help their clients in increasing their businesses?

· Technology used by us: - We use state-to art technology to handle any volume of calls with backup power for uninterrupted services. 

· Training: - Our management team studies the market and trained the team accordingly to provide best results. We also provide training related to your product to avoid any incomplete information about the product.

· Communication skills: - Our agents have good communication skills with the patience of listening to understand the caller’s problem and answering them confidently.

· Promptness: - We resolve issues as soon as possible without any delay. In case if some issues remain unsolved we transfer it immediately to the concern person to solve it quickly.

· Professionalism: - We treat all customers professionally with personal touch to build good relations with your company.

· Availability of 24X7 Services: - We provide round the clock services to customer as we are available 24 hours.

Vcarecustomers helps your customers to have faith in you by providing them right information to satisfy them.

Reason for Outsourcing Customer Service Call Center

What is outsourcing?

Outsourcing service call center is a common trend in which third party (call center) performs tasks or provides services for another company usually to save money. It saves on overhead and labor costs, while providing better opportunity to focus on increasing productivity. Outsourcing partnership improves the efficiency of the company. It becomes more economical if you outsource your work especially to offshore call centers.

Why outsourcing customer service call center beneficial for your businesses?

Consumers are the lifeblood of business so smart companies prefer to outsource their customer care services to the experts who understands the value of good customer relations. It helps in branding your product or services as it enhances the consumer’s satisfaction level which increases the loyalty and customer retention power.

How vcarecustomers outsourcing customer service call center helps you in increasing your businesses?

Vcarecustomers help their clients in every step of customer service processes using multiple channel like online, mobile and landline communications to assure that your consumer’s needs are carefully taken care of. 

We use innovative technology to ensure consistency in performance. We work for 24X7 and provide update you timely on cloud based system. We use IP system and dialer system for the optimization and maintaining AHT (Average Handling Time). We have robust security system to avoid leakage of any data.

Vcarecustomers provide training to agents to have perfect response calling of 98% first call resolution. Our skilled staff manages to get valuable feedback of callers. We believe in helping our clients in achieving their goal for businesses.

Vcarecustomer provides wide range of services for all sizes of business.

·       Customer Care and Support

·       Catalog/Order Entry

·       DRTV/Direct Response

·       Technical Support

      Inbound Web Chat

Benefits of Outsourced Call Center Company for smooth functioning of your business

Great minds discuss ideas as it is the path of success. One of the greatest inventions was internet which has provided opportunity to contact the people in shortest possible time. It is boon to small business companies who has scarcity of resources. They can outsource their part of business work to the experienced call center offshore at much less amount.

Outsourcing Call Center Company provides you enormous benefits in the path of success for business.

·       Better management of business: - Outsourcing helps in extending some more time for you which you can utilize on focusing on other important business processes. It reduces the burden of purchasing the technologies, infrastructure and software. It also let you free from hassle of hiring and training staff. In addition you will get benefit of expertise call center services as they have immense experience of working for numerous industries.

·       Better cost Management: -Outsourcing provides you maximum cost optimization. It helps in decreasing expenditure on set-ups, technologies and software. You can also saves on bills like electricity, AMC of desktops and software, rent of office space for call center, internet etc. In addition you have to pay only fixed amount of money to the service provider no salary or allowances headache.

·       More customer satisfaction: - Customer care services on the phone or online is convenient for the customers as they can have direct conversation with the agent. The skilled and trained agents listen carefully to caller’s queries and immediately answer them. The direct conversation with agents satisfies customers more and builds confidence in them for your company.

Vcarecustomer provides customer care services 24 hours to enhance your business by strengthening your relationship with your customers.