Customer Service vs Technical Support Service

Both services are inbound and focus on customer but in a different way. Customer services are necessary for every product where customers can get answers about their problems regarding the product and services but technical support services need to focus on technical issues and problems of the product and are generally required for electronic and mechanical goods.

What is Difference between Customer Support services and Technical Support services?

Professional Qualification: - The customer support agent can be a graduate from any field with a pleasant behavior and good communication skills. Whereas technical support requires engineers from electronic, mechanical, computer software, computer hardware, networking or technicians as per the requirement of the type of product with good communication skill to solve the queries of the caller regarding the technical issues.

Responsibility of representatives: - Customer support service agents answers the queries of the callers, find what they are looking for, take payment, take the responsibility of the problem, solve the issues, make the customer happy and helps in increasing sales. Technical support is different as they have to find out why something is not working and solve the problems. Mostly the problems are to be solved on the phone or web chat so they have to question the customer and find out the reason to fix it. This role needs a person who has knowledge with aptitude to reach to the problem to solve it.

Products or services: - Customer care and support service is widely used in every industry such as edibles, fashion, beauty products, pest controls, and insurance etc but tech support is only required by companies which deal in gadgets and software like computers, mobiles, cameras, vacuum cleaner, televisions, cameras, networking, software etc.

VCare Customers has the experience of providing both services. We hire engineers and technicians for the technical support services. We have the technologies with the backup power to provide smooth services without any trouble or delay. Our aim is customer’s satisfaction and building a strong relationship with them.

Hire Vcare Customers Call Center for Order Taking Services

Vcare customers have wide experience in order taking services for their clients. We provide customized order taking process from taking order to maintaining diary and customer care services to increasing sale services.

Vcare Call Center provides order taking services with the following benefits

· Experienced agents: - Vcare customer hire experienced order taking agents with the skills to handle the customer efficiently. We provide special training for your product to answer all the queries without any problems. Training builds confidence in them for the product or services you are providing.

· Flexibility: - We provide flexibility to handle volume fluctuations. Our technology and staffing system helps to maintain the high fluctuations too easily without any lose. We do not miss even single customer.

· CRM platform with cloud system: - We use cloud based technology for catalog order taking services and CRM platform for keeping record of each call.

· Save money: - We provide order taking services at reduced cost which increase your overall revenue. It saves your money from investing in infrastructure, technologies, software and billings. It also saves in hiring and training of staff. There is no requirement in maintaining expensive technology and updating it. Instead of paying salaries and spending money on other resources you have to only pay nominal fees to your call center provider for order taking process for only the work done for you.

· 24X7 hour availability: - We are available round the clock to provide services at the time which is convenient for you. You can hire us for seasonal, full-time, or part-time for your order taking process.

Vcare Customers provide 24X7 services with real time reporting for order taking services through cloud based system. We focus on lowering average handling time through training and quality monitoring to increase the performance. We deeply focus on building relationship with customers for up-selling and cross selling of products or services. We provide customized services that can fulfill your requirement and objective.

How Order Taking Services have changed Business and daily life of Customers?

Only Fittest of the fit can survive in today’s cut throat competition. With the evolution of technology one needs to shed their old ways of running business if they want to survive in the market. In digitalized world no one wants to take the pain of driving to the store, incur the expense of petrol and carry bags of goods. If you want to earn extra then you have to give something extra to your beloved customers. The facility of online order taking service is one such way of giving more utility to the customers.

Merits of Outsourcing OrderTaking services to a Call Center:

·         Simplifies your order management process: The customer placed their order from anywhere around the globe, proper entry is made in the software which is to be kept at the call centre office. Daily records are send via internet to the company containing entire details of the products ordered, customers, location, stage of order processing etc. The entire control will be in the hands of the company while the task of managing the records is performed by the order processing call center.

·         Round the clock:  24'7 Availability is a backbone of certain type of industries like banking, railways, food providers (restaurants), travel agency etc. The multinational companies that have established their branches in different countries need to be available for their customers round the clock due to the difference of time in different countries.

·         Managing the calls: - The management of calls in any type of business is very big challenge. The business organization staff's mind oscillates between doing regular job or to handle the call. The order taking service Call center render take the bag of burden of handling calls on their own shoulders that you were carrying so far and free up your time to do the task that you are best at.

Vcare customers has skilled order taking agents who have the ability to manage each customer efficiently. The Vcare customers has the technology which can handle the volume fluctuation from low to high and provide recording of each call to their clients. The Vcare customers is a cloud based call center that means you will get real time access of data with full knowledge of your work done without any falsehood. We believe in long lasting relationship with our clients.

Why companies need to invest in Outsource Customer Service Call Center?

The most important part of the business is customer’s satisfaction. By strategic marketing you can attract a lot of new customers but cannot retain them unless you provide them best possible services. The unsatisfied customers create negative impact in the market and spoil the image for the future prospects. So it is important to invest in Customer Care Services.

Some reasons for which for Outsource Customer Services

·       Saves time: - Every business needs strategy and time to run it smoothly and grow continuously. Outsourcing saves your precious time which you can easily devote to some other important business work.

·       Saves Money: - By outsourcing customer care services you can save huge amount that you will need to built and maintain in-house call center. You can choose cloud based call centers for total transparency of work done by agents and the pricing bill. You have to pay only the small amount of money for the work done for you by agents. If you have constraint budget you can outsource call center offshore to countries in eastern Asia which provides services at one-third rate form the countries like USA and UK.

·       Competition with big companies: - Outsourcing customer care services will provide big appearance of your company. It adds virtual assistance that built big image of your company in the mind of the prospects to visualize your company. The large and resourceful company builds confidence in customer to purchase your product or services and help in competing with big companies.

Vcare customers has the immense experience in providing customized customer care services to their clients through wide range of services including DRTV, Customer care and support services, inbound calling, live web chat and catalog order taking. You can have 24 hour support services with us at very reasonable rate.

Call Center Outsourcing helps in Increasing Customer Satisfaction Level

In the competitive market it is difficult to take care of each customer, so mostly the business industries outsource customer care call center services to have an expert help who can take good care of consumers. It saves their time and energy which they prefer to consume in core business to increase their ROI.

What is the importance of customer care and support services for your business?

Customers are the base of the company, no company can survive without customers, and satisfying customers are primary need of the organizations. The smart business men take good care of customers to retain them and build strong bonds with them. The satisfied consumers help in branding the company and generating new prospects for your businesses.

How outsourcing Call center helps in providing quality customer care services?

Call Centers has the experience of multi channel industries which give them chance of dealing with different types of people. These experiences help them to resolve the issues promptly without any fuss or hassle which increases the customer satisfaction level.

How outsourcing Call Center Company helps in saving money?

If you built in house Customer service center you have to invest in technology, infrastructure and hiring of staff but outsourcing provides you the facility of paying the fixed amount of money. The call center provides services at low rate because they can use the same infrastructure for number of industries at same time. Outsourcing offshore like India helps you to save more money than onshore call centers.

How Vcare customers take care of your customers?

Vcare Customers has immense experience with the cutting edge technology required to cater the customers to satisfy them and strengthen relationship with your company. Vcare Customers have skilled staff that works with dedication to create an impact of your brand in the callers mind and impress them with their behavior and foresightedness. You will get best services at affordable prices.

Call Center Outsourcing helps to build good Relationship between Customers and the Company

Call Center Outsourcing services are cost-effective way to provide customer support services that can be derived from the reduction in overhead and labor costs. Vcare customers outsourcing call center has an extremely good combination of technology and professionally strained staff to help you to satisfy your customers and build good relation, reputation, trust and loyalty among your customers.

The quality of a company to take care of your customer and satisfy them helps to grow even a small company into a big company. Vcarecustomers has the quality, skills, talent and experience you need for your pre-existing consumers and new prospects to provide them excellent care and support services.

Reason to outsource Vcarecustomers Call Center Company to build good relations with your customers

Wide range of services: - We provide wide range of customer services including live web chatting, DRTV, technical support services, inbound calling and customer care and support services for different needs of variety of persons.

Technology: - We help you to provide best services to your customer through our state-to –art technology. Our entire systems of call center is covered with back-up support of internet, power and other resources to provide free flow service to customer without any breakage or trouble which helps  to provide the quality services you are looking for your customer.

Language & Communication: - Our agents are proficient in English offer awesome effectiveness and precision to understand the customer’s problems and resolve them efficiently and build good relations with your customers.

Experienced agents: - We have skilled agents that have immense experience in resolving complex problems of customers. They listen to them carefully and solve the issue efficiently.

Vcarecustomers 24/7 hour services take best care of your customers to satisfy them and build along lasting trust for your company.

Importance of Investment in Outsourcing Customer Care Services

More you care, more customers you will gain

Customer satisfaction is among the top lines of smart companies to retain their customer and increase the growth of their company. Your business can escalate new heights if you care for your customer. 

Customer care provides following benefits:

·         Increase in customer retention and customer loyalty

·         Increase in verbal marketing and creates new chain

·         Branding the name of the company

·         Increase in purchase of other products of your company

·         Increase in ROI

Whereas unsatisfied customer is injurious for company’s growth:

·         Customers left and rarely comes back

·         Competitors gain profits

·         Negative marketing of your product

·         Decreased rate of growth

Survival without customer is impossible to fulfill the expectations of your customers so many service providers are hovering around customers. The call centers provide unconditional care form answering the phone call to handle daily needs of customers. The call center agents answer every inquiry and listen every complaints of caller and resolve the issues efficiently that inspires loyalty in a customer.

The outsourcing customer care service have the tools and technologies that offer comprehensive multi channel capabilities in a single platform, leverage customer data to personalize cross-channel interactions, and integrate contextual data into service interactions to provide customized services.

Call Center Outsourcing services are cost-effective way to provide customer support services that can be derived from the reduction in overhead and labor costs especially if it is offshore. Vcarecustomers outsourcing call center has an extremely good combination of technology and professionally trained staff to help you to increase your business to a height of a tower.

Reasons to choose Direct Response Call Center for your Businesses

DRTV Direct Response provides an opportunity to increase your revenue due its timing that capture the lead, impress the callers and satisfy them with their answers.

Direct Response Television (DRTV) campaigns launch successful retail campaigns that ask consumers to respond directly to the company. It encourages viewers to call or visit a website to make a purchase, register, rate the product, make an appointment, request more information or gather feedback. It helps to take your product to the next level because of its beneficial qualities of selling products and services, increase customer loyalty, build subscription bases and generate leads.

How DRTV Response Call center helps in your business?

DRTV Response call centers manage your customer support, sales, or order taking activity simultaneously which can increase your sales and impact your bottom line as your customer can communicate with a live agent in real time.

Direct Response Call Centers are well versed with the technology you require. The call centers are equipped to handle severe volume fluctuations.

Call centers have experience to broadcast campaign across major forms of media and have the knowledge and methodology to target specific group of people.

Direct response call center helps to meet the needs of today’s tech savvy market through the well planned strategy. It helps in branding the product by welcoming the viewers on shorter spot and guides them to the website, social media or chat on real time agents.

Vcare customer provides the best customer services by branding your name to increase your sales. They handle call volumes in an effective way to ensure your investment payoff. They have team of experienced staff to serve your customers at very reasonable rates you are looking for.