Both services are inbound and focus on customer but in a different way. Customer services are necessary for every product where customers can get answers about their problems regarding the product and services but technical support services need to focus on technical issues and problems of the product and are generally required for electronic and mechanical goods.
What is Difference between Customer Support services and Technical Support services?
Professional Qualification: - The customer support agent can be a graduate from any field with a pleasant behavior and good communication skills. Whereas technical support requires engineers from electronic, mechanical, computer software, computer hardware, networking or technicians as per the requirement of the type of product with good communication skill to solve the queries of the caller regarding the technical issues.
Responsibility of representatives: - Customer support service agents answers the queries of the callers, find what they are looking for, take payment, take the responsibility of the problem, solve the issues, make the customer happy and helps in increasing sales. Technical support is different as they have to find out why something is not working and solve the problems. Mostly the problems are to be solved on the phone or web chat so they have to question the customer and find out the reason to fix it. This role needs a person who has knowledge with aptitude to reach to the problem to solve it.
Products or services: - Customer care and support service is widely used in every industry such as edibles, fashion, beauty products, pest controls, and insurance etc but tech support is only required by companies which deal in gadgets and software like computers, mobiles, cameras, vacuum cleaner, televisions, cameras, networking, software etc.
VCare Customers has the experience of providing both services. We hire engineers and technicians for the technical support services. We have the technologies with the backup power to provide smooth services without any trouble or delay. Our aim is customer’s satisfaction and building a strong relationship with them.
