Call Center Outsourcing Services Company

In modern times customer satisfaction is priority for the companies for customer retention and to make their product a brand. The prefer to outsource Call center services in India as here are many well established call center with world class infrastructural capabilities. Call Center outsourcing service provider offer customer support services using multi-channels. You can choose the most appropriate platform or platforms for your customers. VCare customers expert manager can help you in getting a most effective strategic plan for your business within your budget.

Our call center outsourcing services:-

Customer Care and Support: - Customer Care is about taking care of your customers by resolving their issues before and after purchasing your product.

Technical Support: - We resolve the technical problems of your customers regarding your product or services 24 hours a day, even when your business is closed.

Inbound Web Chat: - Outsourcing Web Chat call center services allow your customer to interact with expert live agents to resolve the problems in real time.

Catalog/Order Taking: - We have team of professionals to cater your customer by resolving their issues, taking their orders and dispatching it on right time. We also have experts who will convert your paper catalogs to online version by entering data accurately.

DRTV/Direct Response: - DRTV drives direct sales and revenues from TV, desktops, tablets and smartphone ads. Our live agents help in converting the prospects into customers through their extensive knowledge and expertise in convincing the caller for the product they called for.

VCare Customers, outsourcing call center service provider has the experience and knowledge of striking a chord between customers and your company. We deeply understand our clients need and blend technology solution with our professionals to brand your product.

Live Order Taking Service Call Center Enhance Convenience for Your Customers

The Live ordertaking call center services are highly in demand globally because companies want to provide convenience to the customers. Order processing call center has the technology and experience which helps the customers to place their order online.

According to marketing experts Outsourcing live order taking call center is a smart idea to have positive results by increasing the sales.

Get the answer of queries: Usually customers have queries before placing their order regarding the product or services. They have many questions in mind like the policies, services, guarantees and many more. Live agent of Vcare customers (VCC), order taking call center resolves the issues by clearing the doubts and guiding the customers through the sale.

Order Entry: Our order processing call center agents instantly place the order in the CRM system to ensure that there is no delay or any confusion in order processing. We make sure the customer receives the product or service on schedule.

Order Through omni-Channel: Customers may purchase the products or services through digital media, such as email, live chat, website, mobile app, or SMS/text. We provide the order taking services for your business, on any channel of communication it can be online or offline.

Post-Sale Support: After buying the product or service, sometimes customer still need such as for returning or exchanging the product, processing and technical support. We have technology and skills to handle post-sale customer support services to enhance customer experience with your product.

 Round-The-Clock Order Taking: Customers place the order when they are comfortable like after office hour .For the convenience of customer VCC, call center order taking services offers 24/7 live agent so that order for your product or service may not be missed because of the timings.

VCare customers offers best outsourcing order taking call center services with the recording of each call and access of data on any platform of your choice. We believe that your growth is our growth.